Our Process
How a Hemlock paint job runs
Every job follows the same four steps, from the first measurement to the final walk-through. It's how we give you an accurate price, a crew you can trust in your home, and the same result from one job to the next.
Step one
Measured, not guessed
It starts with a call or an estimate request. Mona answers it, books a visit and gets your file started. Then Paul comes to your home, on time, and walks the project with you: what you want painted, what you're unsure about, and the colours you're considering.
He measures every wall, ceiling and door and prices each one, down to the gallon of paint and the dollar, so there's no guesswork in the number. For most jobs, you have a written quote before he leaves, including how many days the work will take. The price we quote is the price you pay.
Step two
Job preparation
Once you approve the quote, the job moves to Elliot, our owner and production manager. He schedules your crew, confirms the start date and works through the details with you before day one: final colours, which rooms or sides of the house come first, where the crew can set up, and anything you need moved or protected.
You have his number for the whole job. If a question comes up, you ask the person who's actually running your project.
Step three
Your Hemlock crew
Your job gets one crew and one crew leader, and they work only on your project until it's finished. Every painter is a full-time Hemlock employee, never a subcontractor or a student crew: long-term, trusted people hired specifically to work in people's homes.
Your crew leader is on site every day. He runs the sequencing, keeps you posted on what's happening and what is next, and is the person to ask if something needs adjusting. Meet the crew leaders.
Step four
Interior and exterior painting
Every job runs on the same system: a prep checklist before any paint goes on, an organized job site, premium Benjamin Moore paint, and a quality checklist your crew leader walks before we call it done. The details differ inside and out, but the standard doesn't.
On an interior
- Floors and furniture covered, counters and fixtures protected.
- Nicks, cracks and drywall damage filled, dustless sanding, trim caulked.
- Walls and ceilings rolled, cut lines by hand, trim and doors in enamel.
- Quality walk, touch-ups, plastic and paper pulled, swept and vacuumed.
On an exterior
- Soft wash to remove dirt, mildew and chalking paint.
- Windows, decks and landscaping masked. Scrape, sand, prime and caulk.
- Trim and doors brushed by hand, siding and stucco sprayed and back-rolled.
- Quality walk, touch-ups, fixtures back on, property cleaned up.
The Hemlock Guarantee
If you're not 100% satisfied, we come back until you are.
Every job is backed by our 3-year workmanship warranty. One call and we take care of it.